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Refund Policy
Last updated: May 18, 2026
1. Overview
Alphiniti offers various subscription plans and services. This Refund Policy outlines our procedures for handling refund requests and cancellations.
2. Free Trial
We offer a free trial period for new users. No payment is required during the trial, and you can cancel at any time before the trial ends without any charges.
3. Subscription Cancellations
Monthly Subscriptions
For monthly subscription plans:
Annual Subscriptions
For annual subscription plans:
4. Eligible Refund Circumstances
Refunds may be granted in the following situations:
- Technical issues that prevent service usage (within 30 days)
- Duplicate charges or billing errors
- Unauthorized transactions
- Service discontinuation by Alphiniti
- Death or incapacity of the account holder
5. Non-Refundable Items
The following are not eligible for refunds:
- Downloaded or consumed digital content
- Services already rendered or consumed
- Promotional or discounted offers marked as non-refundable
- Legacy Cloud lifetime purchases (except within 30-day window)
- Add-on services or one-time purchases
6. How to Request a Refund
To request a refund:
- Contact our support team at refunds@alphiniti.com
- Include your account information and reason for refund
- Provide any relevant documentation or evidence
- Allow 5-7 business days for processing
7. Refund Processing
Approved refunds will be processed:
- To the original payment method
- Within 7-10 business days
- With email confirmation once processed
8. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page.
Questions About Compliance?
For questions about this policy, please contact us at: compliance@alphiniti.com
Document Information
Last Updated
May 18, 2026
Version
1.0
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